![]() ![]() ![]() However, if you claimed a refund from a provider a long time ago – we’re talking several years at least – we would expect the provider to be lenient and offer you a refund again. If this worries you, it’s definitely worth checking any small print on the eligibility of the money-back guarantee. So, for example, if you signed up to ExpressVPN six months ago, used the service for 25 days and then claimed a refund, you’d likely be refused a refund if you did the same thing today. To avoid abuse of the system, almost all VPNs operate a one-time refund policy. How many times can you claim a VPN refund? Learn more: What kinds of free trials do VPNs offer? (opens in new tab).If you have any issues, don’t be afraid to follow up your emails – you’re well within your right to make sure your refund is processed promptly and without hassle. The time it takes for your refund to be processed may vary, but it shouldn’t take longer than a week. Replies usually come in minutes or hours rather than days, and any questions asked will likely be the same. ![]() If your provider doesn’t offer live chat, you’ll have to send an email to the support team. The operator will then check that you’re still within the time limit, and if so, your refund will be processed. You’ll likely be asked why you’re claiming your money back, but your reasoning shouldn’t affect the outcome. All you need to do is say that you’d like a refund, and they’ll go through any steps with you. Here, you can speak in real time to an operator. All of our top-rated providers are reliable and trustworthy, and in our experience have come true on their no-quibble promises.įor the quickest response, we recommend heading to your provider’s live chat service (if it provides it). In the unfortunate case that you have to make use of a money-back guarantee and claim a refund, the process is very simple. (Image credit: Garagestock/Shutterstock) How to claim a VPN money-back guarantee ![]()
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